Marketing & Client Relationship Advisor

Overview

MBM is seeking an experienced and driven Marketing & Client Relationship Advisor to enhance our client engagement and business development efforts across Victoria. This role focuses on expanding MBM’s presence among consultants and private sector clients, strengthening relationships, and elevating tender submissions through strategic input.

The successful candidate will work closely with project leaders, the VIC office, and the national marketing team to implement effective engagement strategies, foster long-term client partnerships, and ensure MBM’s position as a leader in the property and construction sectors.

Key Responsibilities

Client and Consultant Relationship Management

• Act as the primary point of contact for managing and strengthening client and consultant relationships in Victoria.
• Develop and execute strategies to nurture existing relationships and establish new ones in line with MBM’s business objectives.
• Collaborate with the VIC team to assess relationship status and identify growth opportunities.
• Provide support to VIC project leaders to expand individual and team networks and make strategic introductions across MBM nationally.
• Coordinate client engagement activities, including roundtables, events, and collaborations with industry associations, in alignment with MBM’s marketing strategy.

Business Development (BD) and Client Relationship Management (CRM)

• Lead business development efforts in Victoria, organizing and participating in regular BD meetings.
• Represent MBM at industry events and encourage active participation from the Melbourne team in strategic networking opportunities.
• Identify and nurture leads across relevant sectors, ensuring alignment with MBM’s marketing and client strategies.
• Maintain and strengthen relationships with industry partners, professional organizations, and not-for-profits within the property and construction industries.
• Monitor and report on industry trends, regulatory updates, competitor activities, and public/private tender opportunities to inform strategic initiatives.

CRM Platform Management

• Oversee MBM’s CRM system, ensuring the accurate and proactive tracking of activities, leads, and opportunities.
• Maintain an up-to-date database of Victorian contacts, providing CRM training to staff as needed.
• Leverage CRM data to guide future marketing and client engagement activities.

Tender Support and Strategic Planning

• Assist VIC project leaders and the bidding coordinator in preparing tender submissions for public and private sector projects.
• Provide strategic input based on market knowledge, client priorities, and relationship insights to strengthen bid quality.
• Review and refine tender content to ensure alignment with MBM’s client-first approach and market expectations.
• Facilitate bid debrief sessions and use feedback to improve future submissions.

Key Collaborations

• Work with the VIC office management team and the Marketing & BD Coordinator to deliver successful client engagement initiatives, including the annual client party.
• Collaborate with the national marketing team to ensure Victorian activities align with broader MBM strategies.

Additional Notes

• Strategic Focus: The primary objective of this role is to expand the VIC team’s presence among consultants and private sector clients. A key aspect is enhancing bid quality, with a particular emphasis on meeting client expectations and delivering tailored solutions.
• Collaboration with Marketing Team: The role functions within the marketing team, contributing to the development and execution of a robust client engagement strategy for Victoria.
• Event Support: While the individual will not be directly responsible for event delivery, they are expected to collaborate closely with the Marketing & BD Coordinator and the VIC Office Manager on client engagement initiatives, including the coordination of the annual client party.
• Industry Experience: A strong background in the Victorian property and construction sectors is essential. The ideal candidate should have an established professional network and a demonstrated ability to cultivate and maintain relationships within the industry.
• Writing Expertise: Exceptional writing skills are critical for success in this role. Experience in bid writing within the property or construction sectors will be highly regarded.
• Marketing Proficiency: Foundational marketing experience is required, with a focus on adaptability and a genuine eagerness to engage with the market and expand skillsets.

Qualifications and Skills:

Skills:

• Client Relationship Management: Strong expertise in building, nurturing, and managing client relationships with a focus on engagement and retention.
• Business Development: Proven ability to identify and capitalise on commercial opportunities through networking and strategic initiatives.
• CRM Expertise: Proficient in managing CRM systems, analysing data, and leveraging insights to inform and execute marketing strategies.
• Tender Preparation: Skilled in preparing high-quality tenders and crafting tailored, compelling content to align with client needs and market demands.
• Organisational Abilities: Exceptional project management and organisational skills, ensuring efficiency across multiple responsibilities and deadlines.
• Communication Proficiency: Outstanding verbal and written communication skills, with the ability to collaborate effectively and maintain professionalism across all interactions.

Experience:

• Industry Expertise: A strong and proven track record within the property and construction sectors, particularly focused on the Victorian market, is a critical requirement.
• Bid and Tender Processes: Practical experience in preparing, submitting, and optimising tender strategies based on market insights and feedback is a valuable asset.
• Marketing Initiatives: Foundational experience in planning and delivering marketing initiatives that drive engagement and align with company objectives.
• Event Coordination: Demonstrated ability to coordinate and support client engagement events, including networking functions and industry-specific initiatives.
• Collaboration: Proven track record of working effectively with diverse teams, stakeholders, and industry partners.

Personal Attributes:

• Self-motivated and proactive in building and nurturing relationships.
• Adaptable to changing market trends and client feedback.
• Committed to upholding company values and delivering excellence.
• Team-oriented, fostering collaboration and cohesion.

Desirable Qualities:

• Team Player: Effective organisational and communication skills.
• Time Management: Ability to meet tight deadlines and manage multiple projects simultaneously.
• Proactivity: A proactive approach with a commitment to continuous improvement and professional development.

What We Offer:

• Professional Growth: An opportunity to grow professionally in a supportive and stimulating work environment.
• Learning Programs: Access to in-house and external learning programs.
• Networking: Engagement with industry functions and client interactions to build networks.
• Development: Continuous personal and professional development within the company, with a focus on sustainability practices.

If you are motivated, detail-oriented, and seeking an opportunity to advance your career in a fast-paced environment while contributing to sustainable business practices, we would love to hear from you. Join us in shaping the future of our company and making a significant impact through your contributions.

How to Apply:

Please submit your resume and a cover letter detailing your experience and suitability for the role to [email protected].

MBM has an open, inclusive, and supportive culture where diverse individuals are offered excellent opportunities to grow, learn, and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, and other minority groups to apply.