International Convention Centre (ICC) Sydney – Operational Efficiency Review



New South Wales




Darling Harbour Live (DHL)



Project Lead

Ujwal Lakra


Scott Denison

Image Credit

City of Sydney /
ICC Sydney

MBM delivered an in-depth Efficiency Review for Darling Harbour Live (DHL) with a focus on the International Convention Centre (ICC) Sydney’s operations.

The multifaceted review optimied the ICC Sydney’s operational strategies and included essential areas such as wages, staffing structures, responsiveness to service demand fluctuations, travel expenses, and procurement procedures. MBM’s Advisory experts compared these expenditure areas against benchmarks from comparable domestic and international venues to ensure comprehensive validation of the results.

Through engaging interviews with key team leaders and rigorous data analysis, MBM provided Darling Harbour Live (DHL) with informed recommendations tailored for improved operations. The outcomes included detailed reports—both preliminary drafts and final reviews—that delivered actionable insights and supported Darling Harbour Live to significantly enhance operational efficiencies.