Asset Management Maturity Review and Performance Assessment

MBM Project Lead

Ujwal Lakra

Client Name

Resthaven Incorporated

Sector

Timeline

October 2024 – April 2025

Project Value

$Confidential

MBM Project Team

  • James Forster
  • Scott Denison
  • Tony Del Novo

Services Provided

Following a period of significant capital investment, Resthaven identified the need to strengthen its Asset Management processes to ensure long-term value and operational resilience. In response, MBM was engaged to undertake a comprehensive review and gap analysis of Resthaven’s current asset management arrangements. This strategic assessment identified opportunities for improvement and informed the development of a more robust, future-focused asset management framework. The review was designed to support enhanced decision-making, cost certainty, and value optimisation across Resthaven’s diverse stakeholder base.

The final report encompassed all built infrastructure assets under Resthaven, including buildings, ancillary structures, roads, stormwater drainage systems, and water and sewerage networks. The engagement was delivered across five structured phases:

  • Phase 1 – Project Initiation and Resolution of Key Issues
  • Phase 2 – Desktop Review of Literature and Existing Asset Management Frameworks
  • Phase 3 – Stakeholder Consultation Plan, including Strategic and Tactical Workshops
  • Phase 4 – Gap Analysis, Maturity Assessment, and Preliminary Reporting
  • Phase 5 – Preparation and Delivery of Draft and Final Report

Project Background and Scope

Established in 1935 by the Methodist Church, Resthaven Incorporated (Resthaven) is a South Australian not-for-profit aged care community service associated with the Uniting Church in Australia. As a charitable, Public Benevolent Institution (BPI), Resthaven is separately incorporated and financially independent of the Uniting Church.

A South Australian not-for-profit aged care provider, Resthaven offers a comprehensive range of services, from retirement living to complex care. Resthaven is committed to investing in its infrastructure to ensure a high standard of care and service delivery. This commitment includes significant capital works and property acquisitions, such as the expansion of their retirement living portfolio and continuous redevelopment of residential sites to enhance living conditions. Additionally, Resthaven integrates sustainable practices, such as energy-efficient systems and environmental design, in all new developments to maintain and improve its assets while supporting the diverse needs of people in its care.

Resthaven was seeking consultancy support to update its Asset Management services, commencing with a review and gap analysis of existing asset management documentation with a view to establishing clear direction for the renewal, maintenance and operation of assets in the short, medium and long term, considering existing and future uses, cost-effectiveness and agreed levels of service.

As a specialist asset management consultancy, MBM was instructed by Resthaven to conduct a gap analysis and maturity assessment of Resthaven’s asset management practices. In our examination, we assessed how Resthaven undertake asset management across the organisation and benchmarked asset management performance against the ISO 55001 Management System Standard.

Project Challenges

Aged care organisations across South Australia and nationally, are embarking on whole-of-life asset management improvement programs in line with IP&R Framework requirements and contemporary industry practice. For small-medium organisations, the ever-increasing government regulation requirements and increasing demand for services, and creates complex challenges in planning and managing their facilities and assets. Furthermore, Resthaven has recognised the constraints and potential risk burden it carries with regard to the implementation and management of asset management planning. The level of organisational risk for Resthaven is becoming a major sustainability concern.

MBM Solutions

This review required a consultant with a strong understanding of the aged care sector, its specific challenges, funding envelopes and community requirements. MBM has a deep appreciation of the asset management landscape, and a common understanding of issues and challenges to ensure alignment of asset management with Resthaven’s overall objectives. MBM has an established database on aged care assets (including a library of industry tested and contemporary asset management planning documentation and CAPEX and OPEX costs data for capital works and maintenance programs) that we leveraged for this engagement.