Integrated Facilities Management Cost Benchmarking

MBM Project Lead

Ujwal Lakra

Client Name

Macquarie Group Limited

Sector

Timeline

Project Value

MBM Project Team

  • Rupin Kumar
  • James Forster

Services Provided

Macquarie Group Limited (Macquarie) engaged MBM to provide specialist benchmarking consultancy for its global corporate office accommodation portfolio, with a focus on integrated facilities management (FM) costs.
Leveraging deep sector expertise, MBM developed a tailored benchmarking framework to assess FM performance across Macquarie’s global footprint. Key metrics included cost per square metre, cost per occupant, and the ratio of fixed to variable costs, providing a multidimensional view of operational efficiency.
MBM’s team extracted and analysed historical FM cost data, segmented expenditure by functional category, and conducted rigorous data validation to ensure consistency and reliability. The outcome was a comprehensive benchmarking report that delivered actionable insights, enabling Macquarie to evaluate cost competitiveness, identify optimisation opportunities, and support strategic decision-making across its corporate real estate portfolio

Project Background and Scope

Macquarie Bank Limited sought a specialist Facilities Management (FM) consultancy to deliver expert benchmarking insights across its global corporate office accommodation portfolio, with a particular focus on integrated FM cost structures.
As a leading financial institution with a diverse international footprint, Macquarie required a partner capable of navigating complex operational environments and delivering data-driven analysis to support strategic decision-making. The objective was to gain a clear understanding of FM cost performance across regions, identify opportunities for efficiency, and ensure alignment with industry best practice.
MBM was engaged for its proven expertise in FM benchmarking, cost modelling, and strategic advisory. The scope included evaluating integrated FM services across multiple geographies. MBM’s approach combined rigorous data validation, functional cost segmentation, and comparative analysis using key metrics such as cost per square metre, cost per occupant, and fixed-to-variable cost ratios.
The outcome was a tailored benchmarking framework and a comprehensive report that enabled Macquarie to assess cost competitiveness, uncover performance gaps, and inform future FM procurement and portfolio planning strategies.

Project Challenges

The team did not have up-to-date existing pricing data from the nominated regions, which made the project challenging.

MBM Solutions

To address this, MBM used existing data held on file, leveraging desktop-based research to recalibrate pricing indicators in line with the 2025 market conditions. Our analyst team reviewed and updated in-house cost benchmarks, applying inflation adjustments and accounting for key market drivers. This ensured that all pricing data reflected current economic realities and remained robust for comparative analysis and strategic decision-making.